Terms and conditions
1. Owner of the website and its contents
This website is the property of:
Várzea Bio, Lda.
Quinta da Várzea, S/N
3400-521 Penalva de Alva
NIF: 513431721
Email: geral@be-alva.com
Telephone: +351 934 789 898
Website: be-alva.com
This website and all content displayed on it (unless otherwise indicated) belong solely and exclusively to Várzea Bio, Lda., hereinafter referred to as “Be Alva”, and are protected by Copyright and copyright and intellectual property laws defined by European Union.
2. Scope of application
These terms and conditions are applicable to relations between the guest or potential guest and Be Alva, since the moment of booking until the end of the stay or later, in cases where this is justified. Be Alva is a Rural Tourism in the Agrotourism modality, located in Caldas de São Paulo, with RNET 10341. In the absence of provisions, the relevant legislation in force will apply. Guests accept these terms and conditions in full at the time of booking.
The user is not permitted to assign, sublicense or otherwise transfer any of their rights stipulated under these terms and conditions.
If any provision contained in these terms and conditions is declared invalid by a court of competent jurisdiction, the invalidity of that same provision will not affect the validity of the remaining provisions included in these terms and conditions, which will remain in full force and effect. The failure of either party to exercise any right or appeal under these terms and conditions does not constitute a waiver of such right or appeal.
3. Use of the website
Using the website implies that the user must be of legal age (minimum age of 18) and be able to enter into binding contracts. The user will be financially responsible for any and all use of the website made by himself. The user may only use the website to make legitimate reservations or purchases and guarantees that all personal information provided during the reservation and registration process for the service is correct. We reserve the right, at any time and without prior notice, to prevent or limit user access to the whole or part of the website.
4. Availability on the website
The website may not be permanently accessible due to maintenance or repair operations, or even due to computer problems or failures, Internet service failures or other unforeseen circumstances.
5. Content presented on the website
All elements contained on the website and information sent by email are protected by copyright, trademark, data protection and privacy rights and other intellectual property rights, and they are the property of Be Alva.
6. Reservation Policy
Reservations can be made via telephone, email, through the Be Alva website, partner websites or in person and are subject to apartment availability. Reservations of apartments at the establishment in question are only intended for occasional accommodation, for short periods and on a transitional basis. The minimum length of stay is one night. At the time of booking, the guest can choose to pay a deposit corresponding to 50% of the price or even the total amount. In case you choose the first method, the remaining 50% will be paid up to the day before entry. The reservation becomes effective after payment of 50% of the price, registration of the guest’s details duly completed and receipt of a communication confirming the reservation. In the absence of these elements, Be Alva may not proceed with the reservation.
Reservations can be cancelled free of charge up to 7 days before the guest’s scheduled arrival date, in which case the refund of the amounts paid will be made via bank transfer. If the reservation is cancelled within less than 7 days or the guest does not show up, there will be no refund and the full price will be due. It is possible to change reservations, as long as with, at least, 7 days in advance. If the guest changes his reservation after the deadline mentioned above, no amounts already paid will be refunded and it may not be possible to guarantee availability on the desired date.
Changes to reservations can be made via email or telephone; in this case confirmation via email is required.
7. Check-in
Check-in can be done from 3pm onwards. Access to the farm and apartments is via a generated code, which allows the farm gate and the apartment door to be opened, which is only effective during the reservation days.
8. Check-out
Check-out can be done until 12pm; so the guests must leave the apartments on the stipulated day until that time. It is possible, with adequate advance notice and provided there is availability, to opt for a late check-out, which may be subject to the payment of an additional fee of 10% of the total price of the apartment, to be applied according to the desired extension.
9. Pricing
The price paid by the guest at the time of booking constitutes counterpart for the use of the apartment and services included in the period between check-in and check-out. The prices charged by Be Alva are set by the management and, in the case of a price update, the values of previously made reservations will remain unchanged. The price due will be totally charged, whether the guest has used the apartment and services included in the price, or not.
The following services are included in the price: welcome drinks (water, coffee and tea), breakfast, kitchen, private parking, conventional bicycles, canoes and rowing boats (1 hour per day, in the morning, free of charge) and participation in farm tasks.
Products from the farm or the region, picnic basket, easel and material for outdoor painting, photocopying and scanning service, travel to/from the airport, visits to the region and laundry service are subject to additional payment. Prices may vary during high seasons, holidays and festive seasons and guests can check updated prices in advance.
Additional fees may be charged for certain services or products, which guests are made aware of. All amounts include VAT at the legal rate in force.
10. Payment terms
Payment can be made by cash, bank transfer, credit card (VISA, MASTERCARD) or debit. Other means of payment will only be accepted with Be Alva management’s consent.
11. Parking
Be Alva has got private parking.
12. Noise
Under the terms of Decree-Law No. 9/2007 January 17th, it is not allowed to carry out any type of activity susceptible to make noise capable of disturbing other guests from 10pm onwards.
13. Damages and property liability
The guest will be informed and charged for any imputable damages. Be Alva is not responsible for valuable objects or monetary amounts that may disappear in the establishment. Each guest is responsible for monitoring his/her belongings. Be Alva reserves the right to take legal action if considered necessary, in more serious cases.
14. Complaints
Under the terms of Decree-Law No. 156/2005 September 15th, with the changes introduced by Decree-Law No. 371/2007 November 6th, Be Alva has a complaints book, which can be requested from management or consulted through the Be Alva website.
Any complaints must be communicated to management so that appropriate procedures can be initiated.
15. Litigation
Any dispute must be communicated to management as soon as possible. In the event of a consumer dispute, the consumer can appeal to the dispute resolution alternative entity “CNIACC – National Center for Information and Arbitration of Consumer Conflicts” via email geral@cniacc.pt or telephone 00351253 619 107.
16. Data protection
Personal data will be collected and processed by Be Alva, in accordance with the General Data Protection Regulation, regulation no. 2016/679 (“GDPR”).
The guest will be informed about the purposes of this collection and storage and may object to it at any time, and must send this communication to Be Alva via e-mail geral@be-alva.com or another means appropriate for this purpose. The purposes include making and managing reservations, subscribing to Be Alva services, administrative reasons, suggestions and service improvements, disclosures for marketing, accounting and invoicing purposes, security, compliance with legal requirements, among others.
The guest’s personal data will only be stored for the necessary period of time and will be deleted after the end of this period.
17. Limitation of liability and disclaimer clause
Although Be Alva takes all possible measures to ensure the accuracy of the content of the website, the information is of a generic nature and is not intended to cover all information related to the products or services mentioned on the website. Therefore, Be Alva does not guarantee that the content is suitable for the user’s particular circumstances or that it meets the user’s specific needs.
Be Alva is not responsible for any errors or omissions considered beyond its reasonable control, which may affect any content on the website.
The website may include links to other websites that are beyond our control and that are not covered by these terms and conditions. If the user accesses other websites using the links provided, the availability and contents of those same websites will be the responsibility of their operators.
18. Registration
If the user registers or provides personal data through the website, the user must ensure that the data provided at the time of registration or at any other time is correct and complete.
The user undertakes to immediately notify any necessary changes to the information provided at the time of registration. Be Alva guarantees total confidentiality for personal data provided through a secure server and in accordance with current law.
19. Changes to these terms
Be Alva reserves the right to make any changes to any part of the website. As a result of its update policy, Be Alva may wish to change these terms and conditions (including those related to the content use).
In case of change, Be Alva will notify the user by indicating, at the beginning of these terms and conditions, the date of its last update. It is therefore important that, whenever the user accesses the website, they check whether there is any notification of changes to the terms and conditions.
The use of the website after publication or notification of changes by Be Alva implies acceptance of those changes.
If the user does not agree to be subject to these changes, he or she should not continue to use the website.
20. Promotions and offers
Be Alva may make available information related to specific services, offers or promotions it is carrying out on the website. Such services, offers or promotions will be subject to specific terms, conditions and restrictions presented on the website in association with such services, offers and promotions.
21. Competitions and awarding of prizes and promotional vouchers
Be Alva may promote competitions, free prizes and promotions on its website. These will be subject to additional terms and conditions that will be disclosed at the time the competitions are held.
The following conditions apply to the use of promotional vouchers:
– The use of any promotional voucher will always be subject to confirmation of availability;
– Be Alva reserves the right to cancel or reject a promotional voucher when they are used fraudulently (namely, by anyone other than the holder/beneficiary); the transmission of promotional vouchers to third parties must be communicated via email geral@be-alva.com, and subject to eventual validation;
– Any change, at the customer’s initiative, to the characteristics and/or ownership of a reservation made within the scope of a promotional voucher, may result in the loss of the benefit/perk granted by the reservation.
– Promotional vouchers are only valid for reservations made through the Website;
– In the event of cancellation or non-use of a reservation made within the scope of a promotional voucher, the value of the reservation will not be refunded to the customer, nor will its revalidation for a subsequent reservation be guaranteed;
– The use of fraudulent mechanisms to obtain promotional Vouchers makes the Customer liable in general terms and gives Be Alva the right to choose between applying a rate without discount or terminating the Contract, without prejudice to Be Alva’s right to be compensated for all damages suffered;
– Be Alva reserves the right to cancel and/or change promotional Vouchers.
22. Competent forum and jurisdiction
These terms and conditions are governed and interpreted in accordance with Portuguese law. Both parties agree, in the exclusive interest of Be Alva, to elect the Portuguese courts as the competent and exclusive forum, to judge and decide any lawsuits, actions or legal measures that may arise or result from this contract; unless it has been agreed that in this clause of the election of the competent forum in the exclusive interest of Be Alva, it reserves the right to take legal action against the user in courts of competent jurisdiction in any other country.
23. Online occupancy/bookings
If the online booking system provided on this website is used, the terms and conditions relating to availability, prices and cancellations apply to each apartment price indicated and the user must carefully read the details provided relating to the rate charged, before he/she completes the booking process. Any special needs will have to be communicated at the time of booking; however, their fulfillment is not guaranteed.
If, as a result of an online reservation, an overbooking situation occurs, Be Alva will immediately cancel the reservation made online and fully refund any amounts paid and cannot be held responsible for this occurrence.
24. General provisions
These terms and conditions regulate the guest’s stay in a non-extensive way and do not exempt you from consulting Be Alva’s internal regulations. In case of omission, the corresponding legislation in force will apply in addition. Any interpretative doubts will be resolved by management.
Be Alva may change these terms and conditions at any time, informing the guest, whenever justified.